Nondiscrimination Notice

Discrimination is Against the Law

NorthStar Health Alliance (NSHA), through its operating units; Carthage area Hospital, Claxton Hepburn Medical Center, Meadow Brook Terrace Assisted Living, and North Country Orthopedics complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) (and including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes).¹ NSHA does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

NSHA:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).
• Provides free language assistance services to people whose primary language is not English, which may include:
  • Qualified interpreters
  • Information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Civil Rights Coordinator David N. Hoffman at 315 519-5217.

If you believe that NSHA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: David N. Hoffman,Civil Rights Coordinator, 1001 West Street, Carthage, New York 13619, 315-519-5217, fax:315-493-7849, email dhoffman@cahny.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, David N Hoffman Civil Rights Coordinator, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW

Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

This notice is available at our websites: https://www.carthagehosital.com, https://www.claxtonhepburn.org, https://www.carthagehospital.com/location/meadowbrook/, https://www.ncortho.com/