Visitor information

  • Patient Portal

At Claxton-Hepburn Medical Center, we welcome family and friends to visit patients staying at our hospital. We believe hospital visits can be an important part of a person's recovery. We also know that planning a hospital visit can be a little stressful, especially if you've never been to our Ogdensburg hospital before. Here's what you need to know.

Hospital visiting hours

Our general hospital visiting hours are 11 a.m. to 8:30 p.m. daily. When you arrive, check in at the switchboard to confirm the patient's room number.

Intensive care unit (ICU)

Patients staying in our ICU can choose support people among family and friends, who will be allowed to visit anytime. Children under 14 years of age must be accompanied and supervised by an adult.

Obstetrics

Mom's partner can visit anytime. General visiting hours for family and friends are from 11 a.m. to 8:30 p.m. No visitors under 14 years of age are allowed unless they are immediate family. We do suggest a maximum of three visitors at a time. Please, no visitors who have had any of the following symptoms during the past two weeks:

Labor and delivery

During the labor and delivery process, and the recovery period immediately following delivery, in-room visitors will be limited to two (including the significant other). It must be the same two people the entire time.

Free valet parking

Visitors can take advantage of our free valet parking at the Ogdensburg hospital's main entrance on King Street. These services are available Monday through Friday from 7:30 a.m. to 3:30 p.m.

Hospital gift shop

The Claxton-Hepburn Medical Auxiliary Gift Shop is located on the first floor, just inside the main entrance. You're sure to find the perfect gift for patients of any age. The shop also sells snacks and refreshments.

Dining options

Enjoy a meal at our Cornerstone Cafeteria. Located in the hospital's basement level, the Cornerstone Cafeteria offers a buffet, salad bar and deli station. Custom orders are welcome at the grill. The cafeteria is open daily from 6:30 a.m. to 6:30 p.m. The grill is open from 10:30 a.m. to 1:30 p.m., Monday through Friday.

Snacks and refreshments also are available at vending machines located throughout the hospital.